Eight Job Openings on Microsoft CSS Accessibility Team

The Customer Services and Support (CSS) team I work for at Microsoft is growing with several exciting opportunities now available. The team has eight new positions available across the three areas where the team has a charter and focus. This includes three spaces: Disability & Accessibility, Online Safety, and Privacy.  The team is focused on driving innovation that will enable all customers with Microsoft services and devices. The Disability Answer Desk is one such innovation, providing a rich support experience for all our customers.  It came from small beginnings with a pilot 18 months ago, and is now handling over 1000 issues a month.  It’s been received well (check out this from the AFB), and we’re excited to look at how we can expand and drive to reach more customers globally.  Subject Matter expertise in Disability and Accessibility is a huge asset to roles in this team: the more we can understand our customers, the more empathy we have to designing the right experience!  The team is also hiring an Accessibility expert to help manage broad spanning programs across a division of 50K folks.”

 

If you are interested in any of the roles, please follow the directions on the external link and feel free to share this information to any individuals or locations that may be interested.