My wife and I have been on what I’ve called the Escape Winter tour during part of the coldest part of the year for the past few years here in Wisconsin. We tend to book properties through various services, one of which is VRBO.
Little did I know that property owners can you review you as a guest through VRBO’s system. Imagine my surprise when for the first time this year in renting multiple properties I received an email saying a property owner had rated me and to see the rating, I had to submit my own review.
Well, I wouldn’t be writing here if as you can guess, trying to write a review, I encountered some serious accessibility issues. Beyond the immediate frustration of not being able to submit a review, I learned that other property owners can see how you are reviewed in this same system. So, you have people submitting ratings of how you were as a vacation renter that you are not able to read until you submit a review. But I’m not able to submit the review.
The first time this happened, in the end we were curious so see what was said about us, so I asked my wife to play screen reader. It was a five-star rating in the end.
We returned from this year’s Escape Winter tour a week ago today and just now received a second email that another property had rated us through this VRBO system. The same accessibility issues are more or less still present.
VRBO, at least on the desktop, appears to have made a slight change. If you are using a screen reader and turn off any web reading mode, such as the JAWS Virtual PC Cursor or NVDA browse mode, you can now tab through the ratings. Unfortunately, you have no idea what the ratings apply to as you can just read the names of the ratings in this mode, such as excellent, and such. To figure out what rating goes to what prompt, you have to toggle in and out of the web reading mode, keep track of how many times you have tabbed and in general take a lot of convoluted steps.
Experiences should be accessible and easily usable for multiple reasons. But if you are going to have a review system where people can make comments about you and being able to read those comments requires you to work through multiple accessibility challenges, I say you need to be much better.
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