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The Idea Place Posts

Accessibility Fixes From CBS College Sports All Access Delayed to the end of November

Earlier I wrote about my hope to see improved accessibility from CBS College Sports All Access. As of that writing I was told the accessibility fixes were expected on November 10. That day came and went with no update.

 

I received a brief update today from the people I’ve been exchanging e-mail with at the University of Wisconsin about the accessibility issues.

 

we received this info from cbs last Thursday. There was a setback in producing the ADA accessibility components for the Silverlight media player. CBS is saying end of November now.

 

I’m communicating with the University of Wisconsin folks because it is my belief that they are ultimately responsible for ensuring the accessibility of their online offerings. Obviously they’d be better off if they’d chosen a mechanism that was directly accessible and I’m disappointed they didn’t do a better job when choosing the CBS product at the outset.

 

The lack of accessibility in the online sports broadcasts is a bit ironic, given the same university of Wisconsin is referenced in an article talking about universities that have said no to Amazon’s Kindle over a lack of accessibility.

 

As I mentioned earlier, folks from the UW and CBS have been both polite and good about finding alternatives that allow for access to the online broadcasts while the accessibility issues are resolved. This by no means excuses the lack of direct accessibility but is a far cry better than frequently happens during these sorts of issues. As I’m sure anyone in the accessibility arena knows, it is just as likely that I could have been left out in the cold here.

 

Still, we are now two months beyond the initial promised accessibility resolution so the old “just a bit longer” is starting to wear a bit thin.

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Disappointed in Apparent Lack of Accessibility in Kindle for PC

Kindle for PC, software that’s supposed to allow you to read the more than 360,000 books Amazon touts as being available for the Kindle is now available from the online retail giant. Disappointing, albeit not surprising, accessibility seems to be lacking.

 

Trying the application with JAWS,
Window-Eyes, NVDA and even Narrator produced nothing meaningful. JAWS was silent as I tabbed around beyond announcing a title of the opening screen telling me to register the software. Using any method of access there was nothing else perceivable to me from the application. Window-Eyes only announced “custom control” as I tabbed around. NVDA simply said “pane”. Narrator announced a few more window names when I did a full screen read with crl+shift+space but this was still of no meaningful value as tabbing or trying any other interaction still produced silence.

 

Hunting around on Amazon’s web site I found no mention of accessibility for the software. Again disappointing but not surprising I suppose.

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Walk Score Adds Public Transit Info

If you’ve not yet tried Walk Score, it is to me a web site worth having in your favorites list.  You enter an address and the site gives you what is termed a walkability score for the address.  This score is based on proximity of things like shops, restaurants and such.  You get not only the score, but the list of businesses.  Site accessibility needs some improvement but you can generally make it work.

 

Of note is that a couple days ago public transit info has been added to the info about an address.  In 40 markets you now get a list of the nearest public transit routes as well as other info that was previously provided.

 

Walk score can be found at http://www.walkscore.com.

 

An example address from an apartment I used to live in back when I lived in San Francisco can be found at http://www.walkscore.com/get-score.php?street=75+capra+way%2C+san+francisco%2C+ca&go=Go.

 

You can read a blog posting talking about the public transit info on Walk Score at http://blog.walkscore.com/?p=344.

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Hoping for Improved Accessibility on CBS College Sports All Access

For the past several years, September has been the time for me to renew my subscription to the University of Wisconsin athletic broadcasts offered on Yahoo’s college sports broadcast services. This year I hunted and hunted but Badger broadcasts were not to be found. As it turned out, Bucky Badger decided to go with a different online partner for streaming media, namely CBS sports.

 

Well, the first football game day rolled around so I tried to sign up for the new offering only to find about zero accessibility of the site. A Silverlight player is the heart of the site and much like Flash there’s potential for accessibility or not, depending on what’s done.

 

I was disappointed to say the least. As a Wisconsin alum, I expected better from the UW. I recognize Wisconsin didn’t build the service but before making the switch I would have hoped to see more investigation of accessibility. To Wisconsin’s credit, once they were made aware of the accessibility challenges, they’ve been great about finding ways to allow me to listen to Badger broadcasts while the issues are resolved. I can only wonder what other universities who use this same service are doing.

 

The UW now tells me that CBS is supposed to be releasing an update to the site that fixes both keyboard and programmatic accessibility. Recent communication from the UW said in part:

 

Kelly: We truly appreciate your continued patience. CBS informed us last week: “Our release including the ADA fix is targeted for 10-Nov-09. We are exposing both accessibility info as well as making items reachable from the keyboard”, so expect that their site will be fully accessible.

 

I don’t know about “fully accessible” but I’m somewhat hopeful for improvements here. We’ll see next week about this time what I can say.

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How Much Money is Really Left on the Table From Missing Accessibility?

One of the arguments frequently made about why businesses should take accessibility seriously is that by failing to address accessibility significant money is left on the table. Time and again the basic argument goes something like the following:

 

There is this sizable untapped market of people with disabilities just waiting to spend money. If you make your web site comply with accessibility standard X, you too can tap this market and get part of the money just waiting to flow through your newly-made-accessible web site.

 

Today in twitterland, a UN fact sheet on disabilities is circulating that is the latest to make this assertion.

 

In the United Kingdom, 75 per cent of the companies of the FTSE 100 Index on the London Stock Exchange do not meet basic levels of web accessibility, thus missing out on more than $147 million in revenue.

 

Make no mistake, I’m all for accessibility ffor many reasons. That said, I’d love to see these claims about how much money is being left on the table be supported with more factual economic impact data. Consider this blog posting more of a question to the vast online community. Have people found quality economic studies to back these claims up? I’d love to see a business example that shows where company X invested a certain dollar amount in improving accessibility and saw Y return on that spending.

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At Times This is Necessary

Well, this press release isn’t exactly my idea written about here previously of not buying printed books until the publishers make electronic copies available but it is definitely in the right direction. Public money needs to equal public accessibility.

 

LOS ANGELES, Oct. 6 /PRNewswire-USNewswire/ — The Reading Rights Coalition (RRC), which consists of thirty-one organizations dedicated to equal access to the printed word by people who are blind or who have other print disabilities, announced today that the Los Angeles Public Library system has agreed to suspend purchase of inaccessible e-books using the Adobe Digital Editions (ADE) format. The library was informed by the RRC that ADE e-books cannot be accessed by technologies used by the blind and others with print disabilities, including devices that read text aloud or convert it into Braille.

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Some Good, Some Bad: 15 Minutes of Accessibility

Working from home today I had an experience that is really a microcosm of today’s computing accessibility experiences. I’ve often thought I should take the time to do a kind of day in the life of accessibility as it were but given that I haven’t yet, 15 minutes or so will have to do. Given that I work for Microsoft and the Internet Explorer team, I’m going to toss in the disclaimer that these comments reflect my personal opinions.

I have a notebook computer that has some sort of a problem that crops up from time to time where some of the drivers necessary for speech and keyboard functionality do not load correctly at boot. I’m working with the manufacturer to understand the nature of the problem and get it fixed. When the problem happens it is pretty frustrating because it means I’m not able to use the machine until I find some sighted assistance. It is odd because if I boot the machine into Windows Safe Mode, sign in and then boot back into windows normally, everything works correctly. But booting into Safe mode and such requires sighted assistance.

Part of me finds the problem interesting in that solving the mysteries of computing like this is sometimes like being a detective tasked to solve a vexing puzzle. Still this afternoon my goal wasn’t to play riddle solver but rather to finish some work so I was a bit annoyed that the problem happened today.

I’m fortunate that I have a brother who’s often willing to answer questions or otherwise lend a hand for situations like this where he’s able. That said, assisting from 2,000 miles away isn’t the most practical thing when it requires looking at a physical computer screen.

But then again, we do live in the era of webcams, internet and what seems like 24X7 connectedness. So I figure I’ll dust off this old webcam I received when I signed up for my first high speed DSL account many years ago. I’ve used it with success for situations like this before.

Bummer dude, plugging the camera into another machine running Windows 7 gives me the sad sound that device installation failed. No drivers. But wait! There is a friendly message popping up that points to a driver download from Logitech’s web site. Happy times are here again or so I think.

I find some text on the web page that tells me to select my operating system. I hunt and hunt around for some sort of way to actually make this selection. Those familiar with web accessibility can likely guess where this is heading because I’m never able to make the actual selection.

When I run into these kinds of problems, it is back to the detective role to figure out what’s going on and where accessibility could be improved on the page in question. This is where I’ve really come to enjoy the ease that one of the features we built into IE8 has brought to such investigations. Specifically the IE8 Developer Tools have made hunting through the source code of problem web pages a much smoother experience for me.

Simply press F12 and the developer toolbar appears. I’m not going to go into all the different features available but will say that the page source is presented in a very screen reader and keyboard friendly treeview control. Better yet, a search box let’s you enter text and the tree is scrolled and expanded to the location where the search hit is located. I’ve found it makes locating the accessibility issues much faster than hunting through loads of extraneous info in full page source in a program like Notepad.

In just a couple minutes I found the issue with Logitech’s page and sent a note to the company. Who knows if it will actually make a difference. I did say after all that this was to be about 15 minutes of accessibility and well I think we all know web accessibility is more like a marathon or dare I say triathlon since those seem to be all the rage these days.

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Short Takes

Going with the random musings theme of my blog, here are a few tidbits.

 

Twitter and Facebook

 

Postings to the blog have been a bit slow of late. In part this is because I have been spending more of my online time on Twitter and Facebook. You can follow me on Twitter at http://www.twitter.com/kellylford. My Facebook profile is at http://www.facebook.com/klford. Twitter tends to be accessibility related info and Facebook more of a personal nature.

 

JAWS 11 Beta Available

 

Freedom Scientific has released a beta version of JAWS 11. You can find full details at http://www.freedomscientific.com/downloads/jaws/JAWS-public-beta.asp.

 

Room for Improvement in NFL Field Pass Accessibility

 

With the 2009 NFL preseason underway, I opted to give NFL Field pass a try again this year. As a former Wisconsinite, it is a great way for me to listen to Packer radio broadcasts.

 

Initially I was very disappointed to see the service switched to Flash and used it in a completely inaccessible fashion. Work arounds of using a low bandwidth version of the page and launching game audio from scores pages have resolved the blocking nature of the change. That said, the fact that the player itself still fails to use Flash in an accessible fashion is a disappointment. Audio control of the player for example remains inaccessible. One would hope for better of a leading sports league. Accessibility should not mean finding these work arounds in the first place.

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