Much has been written about the accessibility challenges posed by CAPTCHA systems on the internet. Today the most common solution to address accessibility for individuals who are blind is to have some sort of audio replacement for the typical visual verification of characters in an image. Shortcomings of this solution aside, this is the system that Ticketmaster uses when you attempt to purchase tickets.
Recently I tried to buy tickets to a Seattle Mariners game and was confronted with the latest audio offered by Ticketmaster. The web site allows you to download the audio offered as an MP3 and I challenge anyone to actually decipher any words from this jumble of audio. To my ears this is utterly incomprehensible.
I understand the need to mask the audio to some degree but at some point the system still needs to be usable. This simply is not.
I hope MLB and Ticketmaster along with those pursuing accessibility improvements from MLB will take note of this problem and push for a change here.
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